C-Y Music: Privacy Policy

This website and its related services (Custom Chamber Music, CCM Neo, CCM Classics, and others) are owned and administered by C-Y Music.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, in connection with our site will be collected, stored, used, and disclosed by us. Please read the following sections carefully to understand how we will treat your personal data.

A Simple Explanation of Our Privacy Policy

We do not use advertising on our site. We do not use logins or user accounts on our site. We do not use credit cards on our site. The only cookies we use on our site are from Google Analytics to perform traffic analysis. We do not solicit, collect, or store any of your personal data, with two exceptions:

• If you fill out our "contact" form, we will ask for your email address so we can respond to you.
• If you fill out our "price quote request" form, we will ask for your name, email address, state, and country so we can process the price quote and respond to you.

In both of those cases, the data you provide us is only used to generate an email message to our company (exactly as if you had directly contacted us through email), and we never share, rent, or sell that data to anyone else.

Our Privacy Policy

• 1. Definitions. In this policy:
• 1.1. We/our/us refers to C-Y Music, a company registered in New Jersey, USA.
• 1.2. Our site/website refers to https://www.customchambermusic.com.
• 1.3. Personal data means any information relating to an identified or identifiable natural person (a data subject), and includes "personally identifiable information" as that term is used in the United States. An "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• 2. Information we collect about you. We will collect and process the following personal data about you:
• 2.1. Information you give us. This is information about you that you give us by filling in online forms on our website, by communicating with us by email or otherwise, or by ordering products or services from us. The information you give us may include your name, email address, state, and country.
• 2.2. Information we collect about you. When you visit our site we do not normally directly collect any information about you.
• 2.3. Information we receive from other sources.The only third parties we work with are our web hosting service, Google Analytics, and PayPal. Each of those third parties may provide information to us regarding our services to you. Such information may include:
• 2.3.1. information about your visit including the full Uniform Resource Locators (URL); clickstream to, through and from our site (including date and time); page response times; download errors; length of visits to certain pages; page interaction information such as scrolling and clicks; and methods used to browse away from the page;
• 2.3.2. information about the device you use for your visit including Internet Protocol (IP) address, browser and plug-in types/versions, operating system/platform, and time zone setting;
• 2.3.3. information about your order including name, email address, timestamp, transaction ID, product ID, and price.
These third parties do not provide us with additional personal data. In particular, all financial transactions happen entirely on the PayPal site and we do not receive any information about your full address or credit card.
• 2.4. Policy concerning children. We do not knowingly collect personal data relating to children. If you are under the age of majority under the applicable law of the jurisdiction in which you are located, please do not use this website.
• 3. Cookies. The only cookies we use on our website are from Google Analytics to help us analyze traffic on our website. We do not use Google Analytics data for marketing purposes. You may learn more about Google Analytics by visiting https://policies.google.com/technologies/partner-sites. You may learn how to opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
• 4. Uses made of the information.
• 4.1. We comply with the law. We will only use your personal data to the extent that the law allows us to do so. Under the EU General Data Protection Regulation (the GDPR) we will rely on the following legal bases for processing your personal data:
• 4.1.1. where it is necessary to perform a contract we have entered into or are about to enter into with you;
• 4.1.2. where it is necessary for the purposes of our legitimate interests (or those of a third party) and your interests or fundamental rights and freedoms do not override those interests. Our legitimate interest means our interest in conducting and managing our business, including enabling us to provide you and our other customers with the best products and services we can and the best and most secure experience when dealing with us. In assessing our legitimate interests, we make sure we consider and balance any potential impact (both positive and negative) on you and others and your rights;
• 4.1.3. where you have given us your consent.
• 4.2. Information you give to us. We will use this information:
• 4.2.1. to respond to your direct communications to us;
• 4.2.2. to process your orders (including collecting payments and delivering the corresponding product/service).
• 4.3. Information we collect about you. When you visit our site we do not normally directly collect any information about you.
• 4.4. Information we receive from other sources. We will use this information:
• 4.3.1. to facilitate and verify payments for services and products purchased on our website;
• 4.3.2. to administer our site and for internal operations, including troubleshooting, data analysis, testing, and research;
• 4.3.3. to improve our site to try to ensure that content is presented in the most effective manner for you and for your computer or other device;
• 4.3.4. as part of our efforts to keep our site safe and secure.
• 5. Disclosure of your information.
• 5.1. You agree that we have the right to share your personal data with selected third parties including:
• 5.1.1. business partners, suppliers and sub-contractors, for the purpose of fulfilling your order;
• 5.1.2. payment service providers for the purpose of handling payments by or to you;
• 5.1.3. cloud service and web hosting providers, for the purpose of storage and hosting;
• 5.1.4. analytics providers, for the purpose of assisting us in improving and optimizing our site.
• 5.2. We will disclose your personal data to third parties:
• 5.2.1. if C-Y Music or all or substantially all of the relevant part of its assets (e.g. those associated with Custom Chamber Music) are acquired by a third party, in which case personal data held by it about its customers (or the relevant customers) will be one of the transferred assets and we may disclose your personal data in connection with any such transaction;
• 5.2.2. if we are under a duty to disclose or share your personal data in order to: comply with any legal obligation, including without limitation lawful requests by public authorities such as to meet national security or law enforcement requirements, and including with regulators and other authorities who require reporting of processing activities in certain circumstances; or to enforce or apply our standard terms and conditions of business and other agreements; or to protect the rights, property, or safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
• 5.2.3. if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding.
• 6. Where we store your personal data.
• 6.1. All information you provide to us is stored either offline or on secure servers. These servers may be located anywhere in the world, including the United States. See below concerning international transfers of personal data.
• 6.2. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
• 7. International transfers of personal data. In the course of operating our website and processing your orders, your personal data may be transferred outside the European Economic Area (EEA), including to the United States. You hereby expressly grant consent to us to: (a) process and disclose your personal data in accordance with this privacy policy; (b) transfer such personal data throughout the world, including to the United States or other countries that do not ensure adequate protection for personal data (as determined by the European Commission); and (c) disclose such personal data to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.
• 8. Retention of personal data.
• 8.1. We may retain your personal data for as long as needed, as allowed, or as required by law. For instance, we may retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse and fulfill and enforce our agreements.
• 8.2. If we anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, then we may use this information indefinitely without further notice to you.
• 8.3. Data collected by third parties on our behalf (for example, financial transactions collected by PayPal) are subject to the data retention policies of those third parties.
• 9. Your legal rights.
• 9.1. Under certain circumstances, you may have the right to:
• 9.1.1. Request access to your personal data (commonly known as a “subject access request”). This enables you (or another person or entity that you designate) to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• 9.1.2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• 9.1.3. Request removal of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• 9.1.4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
• 9.1.5. Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
• 9.1.6. Withdraw consent at any time where we are relying on consent to process your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
• 9.2. If you want to review, verify, correct or request removal of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us at info@customchambermusic.com.
• 9.3. Note that we may not always be able to comply with your request for specific legal reasons. If that is the case, we will notify you.
• 10. Other websites. Our site may contain links to other websites and apps. If you follow any of these links, those websites and apps have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data to those websites.
• 11. Changes to our policy.Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
• 12. Contact. Questions, comments and requests regarding this privacy policy should be addressed to info@customchambermusic.com.
• 13. Last update. This policy was last updated on March 21, 2019.